Privacy Policy
Your privacy matters to us. This policy explains what personal data we collect and how we use it.
1. Who We Are
Gallery Home Furniture Outlet Ltd is the data controller responsible for your personal data. Registered in England & Wales, Oswaldtwistle, Lancashire.
2. What Data We Collect
- Identity data — First name, last name
- Contact data — Email, phone number, delivery address
- Account data — Username, password (encrypted), preferences
- Transaction data — Order history, payment details (processed securely via Stripe/Klarna)
- Technical data — IP address, browser type, pages visited
- Marketing data — Your newsletter preferences
3. How We Use Your Data
- To process and deliver your orders
- To manage your account and provide customer support
- To send order confirmations, delivery updates, and receipts
- To send marketing emails (only with your consent)
- To improve our website and services
- To detect and prevent fraud
4. Legal Basis
We process data based on: contract performance (to fulfil orders), legitimate interest (to improve services), consent (for marketing), and legal obligation (for tax requirements).
5. Who We Share Data With
- Delivery partners — To deliver your order
- Payment processors — Stripe and Klarna
- Email providers — For transactional and marketing emails
- Analytics tools — To understand website usage
We never sell your personal data to third parties.
6. Data Retention
Order data is retained for 7 years for tax purposes. Account data is kept until you request deletion. Marketing data is kept until you unsubscribe.
7. Your Rights
Under UK GDPR, you have the right to access, correct, delete, or port your data, object to processing, and withdraw marketing consent at any time. Email hello@ghfo.co.uk or call 01254 234 567.
8. Cookies
We use cookies for essential functionality (basket, login) and to understand how visitors use our site. You can manage preferences in your browser settings.
9. Contact
Questions about privacy? Email hello@ghfo.co.uk or write to Gallery Home Furniture Outlet Ltd, Oswaldtwistle, Lancashire, BB5 3DE.
Last updated: March 2026